Heather W Gnd

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Verified Reviewer
| map-marker Saint Petersburg, Florida

Its a scam they make u pay 7,000$ fpr 1500$ rims

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DThey are a scam from the first approved page nothing was what was stated my weekly payment went from $52 to 103$ and their customer service is beyond disrespectful and ignorant. It is a scam they try to make you pay $7,000 for a $1500 set of rims and harrass you to pay even if your not behind and then still want you to pay after theyve been returned
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Loss:
$2400
Pros:
  • No pros
Cons:
  • All cons amount you pay
  • Customer service merchandise

Preferred solution: My balance cleared considering what they pulled qhen I was returning them

User's recommendation: Dont do it save the 2000 and get them outright

David L Gui
map-marker Phoenix, Arizona

They're literally thieves they're worse than a car title loan

These guys will threaten you if you're late more than a couple days they'll come to your house taking her it's going to intimidate you the piece of *** what they are and I will never buy another nothing from them as long as I live they are trash I'll blow them away if they come to my house again I told him for being a couple days late don't never come to my houseDon't
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User's recommendation: Don't go there it's not worth the aggravation

Stephen K Xvk
map-marker Houston, Texas

They have messed my car up I have to come out of pocket to replace 1900 dollars of what they messed up

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They put lugs on to tight they have stripped my lugs and everything needs to be replaced because they didnt line it up
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User's recommendation: Don’t go there

Anonymous
map-marker Angleton, Texas

Harassment by employee

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The account manager called my whole family after I already made my payments on 2 occasions. Then the account manager came to my house and hit on my daughter while lying to her and threatened to do something to my dog.
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User's recommendation: Keep your daughters away from Thad

Cate Xpr
map-marker Bellevue, Washington

Bad manager at store where i got tiress let along this is my 3rd set and to be treated like im dumd .. no way!!

Manager dont know what xhes doing or how to take care of long time returning costomers..ill go else wheres.
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Tanveer Upg
map-marker Winter Springs, Florida

Because rent a rim did a great job

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I had a great experience with Chuck, he's very professional and knows what he's doing real fast grea
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User's recommendation: To go to chuck

Jose G Wby

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Verified Reviewer

Unsatisfied customer

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The problem in McAllen Texas location on 10th st manager "ANA" Terrible customer service and bad manners disrespect customers i need someone to get contact with me before i put this situation in social media like Facebook, Twitter, & tik tok you are loosing lots of customers because of this manager someone above Tom Flores plz im a long time customer but im tired of her business thinking of taking my business somewhere else if you all dont contact me
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Loss:
$5
Cons:
  • Bad customer service

Preferred solution: Apology

User's recommendation: Don't go to rent a wheel in McAllen Texas location on 10th st don't go because of the manager "ANA" bad customer service and terrible disrespect

Roberto G Saz

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Verified Reviewer
| map-marker Austin, Texas

Problems with a store

Walked into my nearest rent a tire store on Lamar ave in Austin Texas and was treated less then human. The people there acted like I was *** slithering in from the streets after getting a good laugh at my inquiry they are old me that I had no business in there store and if the "RENT A TIRE" main company knew who I was they would have never approved me.

I have been struggling with hazing from most of the people in Austin they have resorted to little by little destroying the only thing I own..

my car and the tires are the ones they damage offten looking to get good tires on my car since everyone has been slashed and replaced with used I have been having safty issues since I drive a lot for my job I thought rent a tire would save me from having a roll over and helpe keep going to work I was wrong as of right now I'm close to losing my job due to the fact I couldn't go because I had another flat and no see spare... Because I'm bisexual and not assumed of it I have been demined looked down on and even refused the rights a lot of my near family fought for in the service to this country not just for me but for the ones that aim to do me out for too rent a tire supports the bigotry of the people of Austin THANK GOD WE ARE NOT ALL THE SAME AND INDIVIDUALLY IS STILL THE ONE THING EVERY AMERICAN HAS THE RIGHT BEstyle="background-color:

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Loss:
$30

Preferred solution: Full refund

User's recommendation: Don't not support conformity instead support the free thinking question asking res blooded American that works hard for what they need

Cynthia R W

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Verified Reviewer

Payments/No emails sent once payment is made..need correct balance after each paymenr is made

Need to speak with someone with answers/ & someone that can Resolve issues..check on your local stores in Texas everyone is not happy true facts
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Loss:
$474

Preferred solution: I would like to get my emails with every payment made and my correct balance after every payment and I would like all my money that was paid on another account but had to switch tires because the tires was deffective $473.58

User's recommendation: Speak with someone from Corporate office someone from Corporate office can resolve this matter..Corporate need to check in on their local offices in Texas everyone is just not happy

Elena R Iay
map-marker Fort Worth, Texas

It’s been like three months I wanted to return the tires but they never gave me my tires back and I don’t think it’s fair that I have to keep paying for something that I don’t want and they kept my ti

They never returned my tires back to me so I can return your tires back so I feel like you either get me some tires or corporate someone needs to call me back at 817-721- ****
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Preferred solution: Get the account taken off or give me some tires I can give you your tires back

Gerald W Chv

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Verified Reviewer
| map-marker Houston, Texas

Unprofessional job to my vehicle

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The Bissonnett Houston, Texas location broke the lug nut stem and don't want to reimburse me. I spent $500 - $700 to repair it.
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Loss:
$650
Cons:
  • No responsibility

Preferred solution: Reimburse the repairs

User's recommendation: Don't buy from them.

Tito Vgv
map-marker Dallas, Texas

Need to speak with district manager

Have an issue with the management at mc allen tx none please need some help with my merchandise need toure response
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Anonymous
map-marker Austin, Texas

Customer complaint

Rent A Tire - Customer complaint
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My son went in and purchase some new wheels . He was on the highway and the car started shaking so he pulled over to realize that his will almost came off and noticed that some lug nuts had fallen off he immediately called me for assistance I was unable to reach out to his father and his father was able to find the lug nuts had fallen out luckily they fell nearby his car and my husband helped him put the lug nuts back on and reassured that all other lug nuts to the other Wheels were tightly put on
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User's recommendation: Request a second inspection by a manager request a checklist of what the inspection requires with signatures of two people

Pamela X Ckp

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Verified Reviewer

Bad Service

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Updated by user Jul 31, 2021

N.Lamar location in Round Rock, Texas

Original review Jul 31, 2021
Since 0 stars arent possible 1 star it is. Oh and these reviews arent honest Yelp has more honest reviews on this place also they have an F rating with the BBB.

Only person at the location I've had a problem with is Larry he wasn't the manager when I purchased the merchandise he was not the manager he is beyond disrespectful I've tried contacting the district manager who was out of town at the time and another was handling the stores to have my contract removed from this location and to another it was the other location who informed me theyve had many customers with issues with that location as well Unfortunately they wasn't able to do so however since I was so close to paying off my contract I just dealt with it so the issue began with Larry calling and basically harassing me saying I have autopay setup and that he would revoke my online privileges total BS which is a lie Ive confirmed that from two other locations but I declined to set up the autopay I paid my payments online weekly on time however he felt the need to enroll me anyways which is illegal btw. so I had to go through my bank and put a stop because it was not authorized and a week before I paid off my tires and rims I informed them to not to try to process a payment because I was going to pay it off instead. Guess what they proceeded the payment actually Larry did because they have codes to see who pushed the payment through also he overcharged it. I called them and informed them to void the payment and Ill just pay the full amount to pay them off he informed me to just pay the difference I agreed and ended the call.

So as you can see from previous experiences I don't trust Larry so I called another location where they informed me my last payment was voided out which we agreed on the phone we wouldnt do I would just pay the remaining amount so my impression is the payment was canceled which wasnt suppose to be voided in the first place. I'd just pay out the contract so I waited for my return payment which didn't come a week later I call back to be told LARRY only voided it out through there system we went back and fourth and I just decided paid out the contract the same day but at a different location because he banned me from calling the store. Im typically a calm person however after constantly being disrespected by Larry I wasnt tolerating it anymore I disconnected the call to just save myself from dealing with man any further it should have ended there but he decided to call me back then disconnected the call after asking me to hold on some type of manager right, I also felt that he could get away with being so disrespectful towards me because Im a women.

He will get his karma though and I am thankful to not be dealing with him anymore. LARRY is disrespectful, rude, and he is also a coward.
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Cons:
  • Illegal enrollment in autopay
  • Disrespectful
  • Bad customer services

Preferred solution: Apology

User's recommendation: Use a different location

Anonymous
map-marker Deltona, Florida

My order 10466 my wheels have been shipped I can't find any tracking on the money that I just spent

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WtfWhere are my wheels at, you're taking too long to let me know where they are ... #10466 order for my wheels
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User's recommendation: Give them a confirmation and an estimate when they are receive their order make it more clearer you shouldn't have to wait for something you already paid for

Ebony M Yzc

I am really pissed

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Updated by user Jul 12, 2021

Good

Original review Jul 11, 2021
WtfI feel I'm being overcharged on my account so they have a personal issue with me not business wise. I have prove and a lawyer on deck press charges on no reason at all bout stupid trims smh. Please if someone see this PLEASE REACH OUT TO ME THKS Ebonymass2@***.com please email me Cry
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Loss:
$400
Pros:
  • It before never had a issue
Cons:
  • Be rude bout it
  • Work on there emotional intelligence with costumers

Preferred solution: Let the company propose a solution

User's recommendation: Please don't go there they are full of *** on Buckner location

About

Related Companies

Rent A Wheel

Summary

Rent A Wheel / Rent A Tire is a large chain of retail stores of wheels and tires. The company was founded in 1996. It is headquartered in Bryan, Texas, United States of America. Rent A Wheel / Rent A Tire offers a wide selection of wheels from Cattivo Designs, Detroit Wheels, Divinity Racing, MKW Offroad, Velox and many more brands. There is also a collection of tires from Falken Tire, Nitto, Pirelli, Cooperatives etc. The company has 78 stores across 9 US states. Rent A Wheel / Rent A Tire accepts such credit cards as Visa, MasterCard, and cash. Customer service is available during normal working hours.

Rent A Tire reviews and complaints

Rent A Tire is ranked 103 out of 567 in Rentals category

Area Served

USA

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